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  • Phone: 1-844-USED-MAC
  • Hours: M-F 10AM-7PM Sat 10AM-5PM Sun 12PM-5PM

RETURNS

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Our policy lasts 14 days from delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@iOutlet.net.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@iOutlet.net and send your item to: 1236 West Wooster, Suite B, Bowling Green, OH, 43402, United States.

 

Shipping
To return your product, you should mail your product to: 1236 West Wooster, Suite B, Bowling Green, OH, 43402, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Restock Fee.

If you are returning a device for reasons other than defects there is at $25 restock fee to cover our time and shipping.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Warranty

All online products include a ninety (90) day hardware warranty starting the date the product is delivered. Please keep all packaging.

Products determined as defective due to physical damage, liquid damage, or power surge are not eligible for return or service.

Software issues, including missing or altered user data, are not covered under our warranties.

Third-party diagnostic or repair fees will not be reimbursed.